Head of Customer Success — B2B SaaS · Series B
A senior leadership role for a LATAM-based customer success leader ready to partner with European scale-up teams and manage strategic account relationships with a thoughtful, high-trust approach.
What this role is about.
This role is for a tenured customer success leader who can manage commercial relationships, build customer advocacy, and scale success operations for a fast-growing B2B SaaS company.
Compensation
€90–130k base, fully disclosed. We only work with companies that share salary bands and hire transparently.
Location & hours
Remote, NL or Brazil-based candidates preferred. Collaboration with European teams in overlap hours is expected.
English
C1+ required. This role involves cross-border stakeholder communication and senior customer conversations in English.
Experience
10+ years in customer success, post-sales leadership, or account management for B2B SaaS customers.
What you'll own
- Lead a small customer success team and coach senior CSMs.
- Own renewal and expansion risk for strategic accounts.
- Translate customer feedback into scalable operational improvements.
- Partner with sales, product, and operations to align on customer success metrics.
What we are looking for
- Proven experience leading customer success in SaaS scale-ups.
- Strong commercial judgment and ability to navigate enterprise relationships.
- Experience working across European and LATAM cultures.
- Clear, assertive communication with customers and leadership.
Submit your application for Head of Customer Success.
This form is specific to the role above. We read every application personally and reply within 72 hours.